Return and Refund Policy

Effective Date: August 2026

This Returns & Refunds Policy explains your rights when purchasing from BarryTheBrave.com. It applies to physical products (print-on-demand), digital products, and services.

We aim to be fair while operating a small business that uses print-on-demand fulfilment.

1. Physical Products

Most of our physical products (t-shirts, mugs, canvas prints, bags, etc.) are made to order by our print-on-demand partners.

Change of mind / unwanted items
Because items are custom-printed after you order, we generally do not accept returns for change of mind, incorrect size choice, or colour preference once production has started.

Faulty, damaged, or incorrect items
If your item arrives:

  • Damaged

  • Faulty

  • Significantly different from the description

  • The wrong product or size (due to our error)

Please contact us within 14 days of delivery at mail@barrythebrave.com with:

  • Your order number

  • Photos of the issue

  • A short description of the problem

We will arrange a replacement or refund at no extra cost to you.

Return shipping

  • If the item is faulty or we made an error → we cover return shipping

  • If you simply change your mind (where a return is accepted) → you cover return shipping

2. Digital Products & Recorded Courses

Digital products (including recorded handstripping courses, guides, and downloadable materials) are delivered electronically.

Cooling-off period
Under UK consumer law, you normally have 14 days to cancel. However, once you have started downloading or accessing the digital content, the right to cancel for change of mind is lost (provided you were informed of this at the time of purchase).

Faulty digital products
If a digital product is:

  • Corrupted

  • Cannot be accessed

  • Not as described

Please contact us and we will provide a working copy or a full refund.

3. Stud Services

Stud services are arranged individually. Once a mating has been confirmed and deposits or fees paid, these are generally non-refundable, except in cases where we are unable to provide the service as agreed.

4. How to Request a Refund or Replacement

Email us at mail@barrythebrave.com with:

  • Order number

  • Reason for the request

  • Photos (for physical products)

  • Any other relevant details

We aim to respond within 2–3 working days.

5. Refund Processing

Approved refunds will be processed to the original payment method within 14 days of us agreeing the refund (or receiving the returned item, where applicable).

6. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Physical goods must be of satisfactory quality, fit for purpose, and as described. Digital content must also meet these standards.

7. Contact

For any questions about returns or refunds, please contact:

Email:mail@barrythebrave.com